IMPORT TAX NOTE: Please be aware that if you are ordering outside of the US, many countries have import/customs fees. These taxes are not affiliated with our shop and usually must be paid by the customer. Due to recent changes in customs laws, for those of you in the EU and many other European countries, you will be responsible of the customs fee 100% of the time.
Unfortunately we are not able to ship to the UK at this time.
Q / WHO ARE WOLF + BEAR?
A / We are Kyria and Nigel Smith, an artsy couple living and learning on a sustainable farm in Northern Michigan. Nigel is an import from Northern Ireland and he’s loving the beautiful American landscapes we have here. We’re both passionate about protecting the earth and connecting with people from around the world. Read more about our ethos on our About Us page!
Q / WHAT MATERIALS DO YOU USE TO CREATE YOUR ORIGINAL ARTWORK?
A / Our artwork is made using acid-free archival Micron pens, watercolor paint, gouache paint, and Canson cold press acid free watercolor paper. We also use 100% gold leaf and white gel pens.
Q / WHAT MATERIALS DO YOU USE FOR YOUR PRINTS?
A / As artists are are constantly creating and diversifying, so the materials we use for our prints may change from time to time. At the moment we are printing giclée prints from home using an Canon Pro-300. We print on Epson Legacy Etching art papers.
Q / HOW QUICKLY WILL MY ORDER SHIP?
A / We are a small business with no employees, so though we will strive to meet all of your needs quickly and efficiently, everything takes time. Once your order is completed and paid for, we will try to have it sent within 5-7 business days unless otherwise notified. Prints with added gold leaf may take longer to process. Keep in mind that shipping time varies depending on location and international shipments may take a week or more to arrive once sent. Shipments within the USA usually arrive within 2-8 days after being shipped. All products include tracking except for stickers and bookmarks.
Q / HOW IS THE ARTWORK SHIPPED?
A / All artwork is placed within a clear, compostable bag made from vegetable cellulose to preserve it from water and other damaging materials and shipped in a rigid envelope made from recycled material. Jewelry is shipped in a padded envelope. We ship using USPS ground shipping. Orders that include tracking will receive tracking information once shipped (stickers and bookmarks are shipped in a stamped envelope and do not include tracking).
Q / DO YOU OFFER CUSTOM NOTES?
A / Yes!
Q / DO YOU SHIP INTERNATIONALLY?
A / We do! However we try to keep our costs as low as possible, so we use First Class Standard Shipping, which doesn’t include insurance. At the moment as a small business we can’t do much about this, but hopefully in the future when we’ve had some time to grow we will be able to offer something different for our international customers. If you would rather that your item be shipped Priority, feel free to email us to discuss this! Sadly, at this time we cannot ship to the UK and several other countries that currently have restrictions. Please refer to our shipping information page to see which countries we cannot ship to at this time.
Q / WHAT ARE YOUR SHIPPING FEES?
A / Orders within the US ship for around $4, though each additional item added to the orders adds 25 cents. Stickers and bookmarks ship for the cost of a stamp. International orders range from $16-$20 depending on location, with each additional item adding $2 to shipping. Stickers and bookmarks ship for the cost of an international stamp.
Q / DO YOU COLLECT SALES TAX?
A / We do collect sales tax on orders within the USA. International orders may be subject to a duty tax upon arrivel (see next question for details).
Q / WHAT DO I NEED TO KNOW ABOUT DUTIES AND TAXES?
A / Items shipped internationally may be subject to duties and taxes imposed by the destination country, and unfortunately we have no control over this. You will be responsible for any additional charges that may apply upon arrival in the destination country. We cannot determine if there will be a cost or what it will be, but this information should be available at your local postal service or customs bureau.
Q / IT SOUNDS LIKE YOU REALLY CARE ABOUT THE EARTH. HOW DOES THIS APPLY PRACTICALLY TO YOUR PRODUCT?
A / We are committed to practicing sustainable living, and as such we do our best to use recycled materials for our artwork. We source all of our packaging materials from a company called EcoEnclose. Our rigid cardboard mailers are 100% recycled, with 97% of the material made from post-consumer content. They are also fully recyclable and naturally biodegradable. Even the plastic baggies that your artwork arrives in are 100% compostable!
Q / WHAT IS YOUR RETURN POLICY?
A / We do not currently offer returns. If you have questions, please email us and we will do our best to answer them or resolve any issues. If your print or other product was damaged en route, we are happy to try to get a replacement for you or refund you. For items fulfilled by Printful, please contact us to arrange a return within 30 days of delivery. We can only offer Printful returns if the product is damaged or misprinted.
Q / CAN I COMMISSION AN ORIGINAL PIECE OF ARTWORK?
A / Feel free to email me and see if I have availability! Commissions start at $200.
Q / I’D LOVE TO HAVE YOUR DESIGN ON MY MERCHANDISE. HOW DO I GO ABOUT DOING THAT?
A / We would be happy to sell you a design for use on your merchandise. For this kind of thing we request a flat fee of $250 per design (non-exclusive license). We also offer exclusing licenses. Please email us to discuss further details and licensing.
Q / CAN I HAVE A TATTOO OF YOUR ARTWORK?
A / You certainly can! If there’s a particular design you’re interested in, use the contact link to get in touch. We charge a personal use fee of $45, and once we’ve received payment we will send you a digital copy for your tattoo artist to use. Please honor our hard work and don’t use the digital copy to make and sell your own prints. It is for personal use only.
Q / DO YOU DO ANY BRANDING OR DESIGN WORK?
A / Absolutely! Please reach out to us to discuss our packages and pricing.
Q / WHY HAVEN’T I HEARD BACK FROM YOU YET?
A / We try to respond to emails within a day or two or receiving them, but like any small business sometimes we get busy and the little details get away from us. We also take our downtime very seriously, so we may be taking our weekend away from screens or gone for a little adventure. Please try and have patience with us, and if you haven’t heard back from us within a week send us a reminder. We really appreciate it!
Q / HOW IS PERSONAL INFORMATION STORED AND TRANSMITTED?
A / Your privacy matters to us. Our shop has SSL, which adds a layer of security when you enter your information at checkout. We use Paypal and Stripe to process orders, which both automatically encrypt confidential information when it's stored and transmitted. Stripe's infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn't share any credentials with the rest of their services. Please refer to our privacy policy page to read more.
If you have any other questions or would just like to say hi, please feel free to get in touch!