Wolf + Bear

FAQ

Q / WHO ARE WOLF + BEAR?


A / We are Kyria and Nigel Smith, an artsy couple living and learning on a sustainable farm in Northern Michigan. Nigel is an import from Northern Ireland and he’s loving the beautiful American landscapes we have here. We’re both passionate about protecting the earth and connecting with people from around the world. Read more about our ethos on our About Us page!



Q / WHAT MATERIALS DO YOU USE TO CREATE YOUR ORIGINAL ARTWORK?


A / Our artwork is made using acid-free archival Micron pens, Watercolor (mostly Daniel Smith) paint, and Canson cold press acid free watercolor paper. We also use 100% gold leaf and white gel pens.



Q / WHAT MATERIALS DO YOU USE FOR YOUR PRINTS?


A / As artists are are constantly creating and diversifying, so the materials we use for our prints may change from time to time. At the moment we are printing giclée prints from home using an Epson Stylus Photo R2000. We print on Hahnemuehle art papers.

Q / HOW QUICKLY WILL MY ORDER SHIP?


A / We are a small business with no employees, so though we will strive to meet all of your needs quickly and efficiently, everything takes time. Once your order is completed and paid for, we will try to have it sent within 2-5 business days unless otherwise notified. Keep in mind that shipping time varies depending on location and international shipments may take a week or more to arrive once sent. Shipments within the USA usually arrive within 2-8 days after being shipped. Please note as well that we have chosen to use Priority Mail for all of our domestic purchases of original artwork to ensure safe arrival or compensation for damaged items. All other products are shipped First Class.



Q / HOW IS THE ARTWORK SHIPPED?


A / All artwork is placed within a clear plastic bag to preserve it from water and other damaging materials and shipped in a rigid envelope.



Q / DO YOU SHIP INTERNATIONALLY?


A / We do! However we try to keep our costs as low as possible, so we use First Class Standard Shipping, which doesn’t include tracking and insurance. At the moment as a small business we can’t do much about this, but hopefully in the future when we’ve had some time to grow we will be able to offer something different for our international customers. If you would rather than your item be shipped Priority, feel free to email us at hello@wolfandbear.co to discuss this!



Q / WHAT DO I NEED TO KNOW ABOUT DUTIES AND TAXES?


A / Items shipped internationally may be subject to duties and taxes imposed by the destination country, and unfortunately we have no control over this. You will be responsible for any additional charges that may apply upon arrival in the destination country. We cannot determine if there will be a cost or what it will be, but this information should be available at your local postal service or customs bureau.



Q / IT SOUNDS LIKE YOU REALLY CARE ABOUT THE EARTH. HOW DOES THIS APPLY PRACTICALLY TO YOUR PRODUCT?


A / We are committed to practicing sustainable living, and as such we do our best to use recycled materials for our artwork. We source all of our packaging materials from a company called EcoEnclose. Our rigid cardboard mailers are 100% recycled, with 97% of the material made from post-consumer content. They are also fully recyclable and naturally biodegradable. Even the plastic baggies that your artwork arrives in are 100% recycled! 


Q / WHAT IS YOUR RETURN POLICY?


A / We do not currently offer returns. If you have questions, please email us at hello@wolfandbear.co and we will do our best to answer them or resolve any issues.



Q / CAN I COMMISSION AN ORIGINAL PIECE OF ARTWORK?


A / Yes! We are usually fully booked, but feel free to inquire about our waiting list. 



Q / I’D LOVE TO HAVE YOUR DESIGN ON MY MERCHANDISE. HOW DO I GO ABOUT DOING THAT?


A / We would be happy to sell you a design for use on your merchandise. For this kind of thing we request a flat fee of $250 per design (non-exclusive license). Please email us at hello@wolfandbear.co to discuss further details and licensing.



Q / CAN I HAVE A TATTOO OF YOUR ARTWORK?


A / You certainly can! If there’s a particular design you’re interested in, use the contact link or email us at hello@wolfandbear.co. We charge a personal use fee of $32 for most designs, though a few of our smaller pieces are $15, and once we’ve received payment we will send you a digital copy for your tattoo artist to use. Please honor our hard work and don’t use the digital copy to make and sell your own prints. It is for personal use only.



Q / DO YOU DO ANY BRANDING OR DESIGN WORK?


A / Yes, but at the moment Nigel is taking a break from it while he works on finishing our tiny house so we can have a place to live. Yay! Please check back later if you don’t mind waiting!



Q / WHY HAVEN’T I HEARD BACK FROM YOU YET?


A / We try to respond to emails within a day or two or receiving them, but like any small business sometimes we get busy and the little details get away from us. We also take our downtime very seriously (if you’ve read our About Us page, you know how important we think play is to bringing balance to life!), so we may be taking our weekend away from screens or gone for a little adventure. Please try and have patience with us, and if you haven’t heard back from us within a week send us a reminder. We really appreciate it!




If you have any other questions or would just like to say hi, please feel free to get in touch! 

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